This policy covers the website havukide.online, purchases made through it, and messages sent to us. The policy does not extend to external websites that may be linked and have their own terms.

Data processing is managed by Havukide Oy, address Raatekankaantie 4, 80100 Joensuu, Suomi. Data protection requests can be sent to [email protected] or made by phone to +358 367 987 984.

We only store data that is necessary for specifically defined purposes.

3.1 Information you provide directly

Customer name, street address, email, and phone number provided with the order. We also store the content of messages and product reviews. Order data is retained for delivery and the statutory accounting period, communication records for up to 3 years from the last message.

3.2 Payment and transaction data

Order identifier, selected items, totals, payment method, and package shipping status. Payment card details or online banking credentials are not entered or processed on this website. Data is retained for the period required by accounting law.

3.3 Automatically collected information

The user's IP address, browser, device model, pages viewed, referral source, and visit timestamp recorded by server logs and cookies. Server logs are kept for 30 days, and aggregated analytics data is retained for up to 14 months.

3.4 Marketing and advertising data

Information about the link, ad, or campaign through which you arrived at the store. This information is linked to the order for advertising tracking purposes. This record is kept for up to 90 days.

3.5 Information received from partners

Updates from the freight company regarding shipment progress and confirmation of completed payment from the payment provider. This information is linked to your order.

3.6 Children

The online store is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. A guardian may request the deletion of collected information by emailing [email protected].

The customer's name, postal address, email address, and phone number are required for shipping the package and sending delivery notifications. An order cannot be placed without this information. Other fields are optional.

• For product delivery, order processing, payment registration, and handling returns and refunds.
• For answering customer inquiries and sending shipping updates to the customer via email or SMS.
• For maintaining technical security on the website, preventing disruptions and abuse, and compiling website traffic statistics.
• For sending product newsletters only when you have given permission. Every message includes a direct unsubscribe link.
• For fulfilling legal obligations, including the retention of accounting records.

We do not sell customer data. We share data only with specifically identified partners who have committed to processing it in accordance with our instructions and agreements.

6.1 Payment processing

The payment processor receives the order total and reference information to record and allocate the payment.

6.2 Shipping and fulfilment partners

The carrier receives the customer's name, address, and phone number so the parcel can be delivered and the arrival notification can be sent.

6.3 Service providers

Web server hosts, email systems, and communication tools process technical data on our behalf.

6.4 Advertising and analytics partners

Cookies set for visitor analytics and advertising transfer usage data to service providers if you have given consent under the cookie policy.

6.5 Legal and regulatory disclosures

Data may be disclosed to authorities when required by law or to resolve legal claims, such as order disputes.

6.6 Business transfers

If the business is transferred to a new owner through a sale or merger, the customer registry transfers to the recipient under current protection terms.

Our partners may transfer data outside Finland. In these cases, we use standard contractual clauses or adequacy decisions issued by authorities to maintain the required level of data security.

Regulation the General Data Protection Regulation (GDPR) guarantees you the following rights: data subject rights under Articles 15-22 GDPR.

8.1 Right of access, rectification, erasure, and data portability

You can check the information recorded about you, request corrections to errors, or ask for your data to be deleted. You can also request your data in a common file format, object to processing, request restriction of processing, and withdraw your prior consent. Withdrawal does not affect the lawfulness of processing carried out before it was made.

8.2 Marketing choices

An unsubscribe link is always included with newsletters. You can turn off analytics and advertising cookies in the cookie banner settings at any time.

8.3 Exercising your rights

Send your request to [email protected]. We will verify your identity if needed and reply within 30 days. You also have the right to contact the supervisory authority in Finland.

The website operates over a secure HTTPS protocol. Customer information is stored in protected databases accessible only to authorized personnel handling data as part of their duties. We do not collect or store payment card numbers on our online store servers.

Purchase records and invoices are retained for the period required by accounting law, after which they are deleted. Inquiries are kept for up to 3 years from the last message. Server log entries are deleted after 30 days, and aggregated visitor statistics are kept for up to 14 months. Consent for communications remains valid until withdrawn.

External links to online platforms, payment services, or social media lead to third-party websites with their own privacy policies. We accept no responsibility for data processing carried out by third parties.

We update this privacy policy when our practices or applicable laws change. The current version can be found on this page, with the latest update date shown at the top.