The return window lasts 30 days from the date of parcel collection. This right covers situations where the item is defective, the package contains the wrong product, or you choose to cancel your purchase.

• Damaged or incorrect item: a replacement product or a full refund, which also includes the original shipping fees. Please attach photos of the damaged goods to your message.
• Incorrectly dispatched product: we will deliver the correct item and cover the costs of collecting the incorrect product.
• Canceling a purchase: the jar or pouch must be unopened and in salable condition, with protective seals intact. You cover the return shipping costs, and we do not reimburse the original delivery fees.
• For health and safety reasons, we cannot accept returns of opened supplement packages unless the product has a manufacturing defect.

• Contact [email protected] or call +358 367 987 984 within 30 days of receipt. Include your order ID, the reason for the return, and attach photos of any damaged packaging.
• We will send the return authorization number and warehouse address within one business day.
• Place the product in its original packaging, enclose the return number on a piece of paper, and seal the package with tape.
• Take the package to the post office, email us the tracking code, and keep the mailing receipt safe until your refund is processed.

We will inspect the return within 3 business days of arrival and notify you of the refund by email. The payment will be refunded via the original payment method. Cash on delivery orders will be transferred to your specified bank account, and online bank payments will be returned to the same bank account. The transfer usually appears in your account within 1-5 business days.

If you need a different product or package size, return the previous item according to the instructions and place a new order separately. We will process your refund as soon as the return arrives at the warehouse. An unshipped order can be canceled free of charge by sending the order number to [email protected].

Send an email to [email protected] or call +358 367 987 984 (Mon-Fri 09:15 - 17:00). We respond to messages within one business day.